About Us

FAQ

Where is your factory? ▼

Our factory is at No.28, Binhai 4th Road, Hangzhouwan New Area, Ningbo, Zhejiang Province, China.

How long does it take for the ice maker to produce ice each time? ▼

It takes about 6–9 minutes for one batch of ice.
(Actual time depends on ambient temperature)

What is the delivery lead time? ▼

Standard delivery cycle: 35 to 40 days after the deposit is paid

Which certificate do you have for your equipment? ▼

We have CE, GS, LFGB, ROHS, REACH, ETL certifications

If OEM is acceptable? ▼

Yes, we accept OEM orders. The MOQ is 500 units for your first order, while repeat orders require a minimum quantity of one full container.

Do you provide samples for free? ▼

Sorry, free samples are unavailable. You need to pay for the sample and shipping cost.
The sample charge will be deducted from your mass order payment later.

What is your MOQ? ▼

The MOQ is 500 units for your first order, while repeat orders require a minimum quantity of one full container.

Are you a trading company or a manufacturer? ▼

We are the original factory

Which countries do your factory's products export to in relatively large quantities? ▼

Our products are mainly exported to Europe, America and South Korea.

How many production lines in your factory? ▼

Our factory has six complete assembly lines covering production from testing to finished goods.

Can I customize the logo? ▼

Logo customization is available, but relevant brand authorization documents are required.

What ice machines do you have? ▼

We have ice makers that produce bullet ice, cube ice, snowflake ice,slush machine and chewy ice.

Is the noise from your product loud? ▼

The noise level during operation is below 60 dB

What is the transaction mode? ▼

The standard transaction term is T/T: 30% deposit upon order confirmation, and the remaining 70% shall be settled prior to delivery

How many machines can your factory produce in a day? ▼

It can produce 6000 ice machines in one day

Do you support dropshipping? ▼

We do not support dropshipping. Our factory adopts an order-based production model.

Can I change the machine color? ▼

The color can be customized. The MOQ for color modification is 1000 units. Also, you need to provide a physical sample or color code for reference.

Can it work continuously for 24 hours? ▼

Yes. The machine can run continuously. When the Ice basket is full, it will stop automatically.

Can I add fruit juice to make ice? ▼

Fruit juice cannot be added to bullet ice ice makers; only pure water is allowed. But fruit juice can be used in slush machines.

Will ice melt quickly inside the machine? ▼

The machine only keeps ice insulated instead of freezing. Ice melts slowly. For long-term storage, please transfer ice to freezers.

Can I customize my own packaging? ▼

Yes, customized packaging is supported for OEM orders. We can customize color boxes as your requirements. Please note our OEM MOQ is 500 units.

Can you make machines with different voltages and plugs? ▼

Yes, we support 110V/220V, EU/US/UK/AU plugs as your request. But it needs to reach the minimum order quantity

How to handle after-sales problems? ▼

We offer online technical guidance. Spare parts can be sent together with your next bulk order if needed.




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